First Great Western has today extended the use of its mobile ticketing service allowing Devon and Cornwall customers to use their mobile phone or tablet as a pocket ticket machine.
For the first time ever customers will be able to instantly purchase all ticket types, including on the day ‘walk-up’ fares, from the smart phone/device application for journeys to and from Plymouth. Tickets are displayed on the phone’s screen as an encrypted bar code to be checked by train managers or gate line staff.
Previously, only Advance Purchase tickets could be displayed on the phone’s screen and all other ticket types purchased had to be collected from a ticket machine using the unique reference number sent to the customers’ device. Customers can download the First Great Western application for free from our website or any app store to a smart phone/tablet and instantly purchase tickets.
Plymouth Station Manager Mark Chorley said:
“Technology has fundamentally changed the way that we travel. Not only distances covered, but in the way we access information about services and in our ability to purchase ‘smart’ tickets while already on the move.
“As one of the UKs leading transport providers, First Great Western is committed to providing innovative solutions to keep people moving in these increasingly congested times.
“That is why we continue to develop our online and mobile ticketing service, ensuring we put our customers first and help communities to prosper.”
The improvement means that all customers in Devon and Cornwall, including those wishing to use Cross Country services travelling to and from Plymouth, can purchase their tickets wherever they are, at any time allowing them to reduce time spent buying tickets.
Those buying tickets for use on other journeys can still use the app and then simply collect their tickets from a collection machine or sales office at the station.
Similar to the functionality of the website, the app also remembers previous journeys and securely stores payment information which means that users can make repeat purchases with just a few clicks, removing the need to enter log-in details each time.
Popular First Great Western routes where this service can be used include those in and out of London Paddington, Bath Spa, Bristol, Exeter, Oxford, Plymouth, Penzance, Cardiff, Swindon and Reading.